At Atoovis.Inc, customer satisfaction is our utmost priority as we offer refunds, of defective products that you have previously purchased from us. This Refund Policy (the "Policy") informs you about your right to return and receive a refund for products purchased on our website as well as describes the procedure, rules and guidelines relating to the return and refund for the products purchased on our website. Please read this Policy carefully to understand your rights and also understand the requirements for the return and refund of products.
We offer returns, and refunds of damaged products according to the provisions of the law. If the product you purchased from us is damaged or does not function properly, you may be entitled to a refund.
If the goods were broken or damaged during delivery, the product does not function properly, or the product delivered is different from the one the customer ordered, Incomplete and below standard items. The customer has the right to receive a refund.
Customers may be eligible for a refund provided that:
Other conditions of return are as follows:
The customer completes a complaints form available on the website in not less than 48 hours after receipt of goods and submits an original payment slip. If the above conditions are not satisfied, we reserve the right to reject the return and refuse to grant a refund.
Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
Notwithstanding other provisions of this Policy, we may not accept any return and refuse to grant a refund for the following products:
If you discover that the product you purchased from atoovis is damaged during delivery:
Customers, sellers and Atoovis could bear the shipping cost alone or collectively considering the reason for the return. We're here to defend our buyers, especially on returns that deal with inferior quality and fake products popularly known as "what I ordered vs what I received".
Products may be returned as follows: Fill out a return form on our website or send an email to support@atoovis.com with the customer's name, product purchased, and address. We shall then verify the complaint and give you feedback. Products may be returned within 7 days following your receipt of the product. Returns are to be sent to the following address: FedEx Red Star Express within your location. Refunds are issued at our discretion as we may reject or grant a refund for damaged products.
For inquiries or comments regarding this Policy, we may be contacted at: Call our customer care representative on +2349012588937 or direct your complaints to hello@atoovis.com
